• All placed USA orders will receive FREE SHIPPING
  • Production time is up to 5 business days
  • Please allow 5-12 business days for your package to reach you (after production)


  • All placed International orders will be charged flat USD 20$ shipping fee
  • Production time is up to 5 business days
  • Delivery times will vary between each country, but you should allow for 10-25 business days for your package to reach you (after production)

All shipping times above are based on products that have completed our Q.C process and are ready to shipping following any custom or made to order requirements.


If you are unhappy with your purchase, we will gladly assist you with your return and/or exchange. Please contact us at

  • We typically do not accept returns due to user error such as an undeliverable address, incorrect selection of sizes, designs, colors, etc.
  • Please keep in mind that there will be around 3% – 5% packages will get shipments problems such as broken during shipment, wrong items sent, lost by post office.
  • In case of issues listed above, please kindly send pictures of the item showing the damage and label of the item along with a clear description of the problem and contact our customer support teams with full evidence, we will strive the best to make it right. As soon as evidence verified by us, Reshipment can be arranged within 48 hours.
  • Any claims must be submitted within 30 days since the order is fulfilled. We won't resolve any claim of order that is over 30 days.
  • Our return policy is based on the philosophy that we would only process return on issues that is because of us. Basically, we will replace an item if there’s an issue with it if the issue is because of us. In such cases, replacing the item or refunding the exact amount of the order is the only resolution we would act. We would not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from the use of or inability to use the Service.
    We may not be able to avoid a little COLOR and SIZE DIFFERENCIATION caused when printing, making our product. For example, colors may look brighter or darker than when comparing with the product images. Shirts may be 1-2 inches shorter/longer or wider/smaller than the announced size chart.

Customer's Responsibility for Return Shipping

At Mat Force, we strive to provide you with high-quality products and excellent customer service. We understand that there might be instances where you need to return a product, and we want to make this process as transparent as possible.

Return Shipping Costs

For returns due to personal preference or non-defective reasons, the customer will be responsible for covering the return shipping costs. This includes cases where a customer wishes to return a product because it didn't meet their expectations or preferences.


We will gladly cover return shipping costs for items that are defective, damaged during transit, or if we have sent you the wrong product.

Return Process

If you need to initiate a return, please contact our customer support.

Refund Processing

Once we receive the returned item and verify its condition, we will initiate the refund process.

Frequent cases in return and refund

Below are how we generally handle frequent issues with fulfilling and shipping order. How we handle these case may still varies depend on how serious the case is, and after we have collected all the data.
This is NOT how we always act for every request. Actual solution may differs for each case.

  • Shipping wrong item: We will replace the item.
  • Damaged item: When our items are processed, it’s always intact and got no damage. However, there are many cases that the Custom Control will tear the shipment to check for its content, or there may be damages during transportation. It’s hard to check whose responsibility it is. In most cases, we will replace the item if the damage can be clearly seen. Customer must also send the proof of damage and the photo of the packaging label so we can inspect further.
  • Missing Item: If the order includes 2 or more items but the package the buyer received contains less than the actual order quantity, in most cases, we will immediately send the missing item to the buyer. If buyer requests a refund for the order, we will send a partial refund for the order. The amount of the refund is calculated by the cost for the missing item and the shipping cost (if applicable).